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Troubleshooting

Troubleshooting HALO Home Lighting Fixtures

I cannot pair my lighting device to the Halo Home app. Potential Cause   Resolution Lighting fixture is not powered   Make sure the lighting Read more...

Troubleshooting In-wall Smart Dimmer

I cannot pair my Smart Dimmer to the Halo Home app. Potential Cause   Resolution Smart Dimmer is not wired correctly   Use the Installation Read more...

Troubleshooting In-wall Accessory Dimmer

I cannot pair my Accessory Dimmer to the Halo Home app. Potential Cause   Resolution Accessory Dimmer is not wired properly   Reference the Read more...

Troubleshooting Internet Access Bridge

 I cannot see the Bridge(IAB) on my phone when I try to add it in the HALO Home app. Potential Cause   Resolution Already claimed to Read more...

Troubleshooting Anyplace Bluetooth Dimmer

My Anyplace Dimmer is behaving oddly. Potential Cause   Resolution Batteries need to be replaced   Replace the batteries in the Anyplace Dimmer Read more...

Troubleshooting HALO Home Accounts

I cannot create a HALO Home account. Potential Cause   Resolution Invalid username   Make sure your HALO Home username is a valid email address Read more...